Customer FAQ's
Call Us
Please call and leave us a message. Our service team will respond within 24 hours Monday through Friday 9am to 1pm Eastern time.
Our Guarantee
Feelgoodz footwear is guaranteed against manufacturer's defects for one year from the date of purchase. Footwear covered by the Feelgoodz guarantee will be replaced at Feelgoodz's discretion.
The following defects are covered by the Feelgoodz guarantee:
Frayed or loose stitching on uppers, footbeds or logosStraps pulling out where soles are not excessively wornOutsole separating when soles are not excessively worn
What's not covered:
Cuts, scratches, burns etc.Strap stretchingBasic comfort issues without visible defectAnimals chewing or abusing the productShrinkage from overexposure to extreme heatDeterioration from water abuseOutsole wearing out or worn throughAnything not listed will be solely determined by Feelgoodz
At this time, Feelgoodz does not perform repairs on products.
Guarantee Process
If your flops or shoes are covered under warranty, please return to the location at which you purchased them with the original receipt. The retailer should be able to replace the damaged footwear, however due to their own store policy some retailers may be unable to replace footwear.
If the retailer is unable to replace the footwear, or if you are no longer near the retailer and the footwear is covered under warranty, please email us at customerservice@feelgoodz.com along with an explanation, the date of purchase, and photos of the damage or defect. Absolutely no chargebacks for any reason, any refunds issued will be initiated by Feelgoodz.
